Other Information about Marketplace
If you are accepting registrations and payments for tangible items (i.e. t-shirt, poster, honor cord), you will need to contact Maggie Smith in the UM Accounting Office before requesting a Marketplace account or accepting payments via Marketplace to determine whether or not you should charge sales tax on your item. Please see the Collection and Remittance of Sales Tax policy.
Timeline for Setup
All Item Request Forms should be submitted at least 30 days prior to the date you wish for item to be available for purchase. The item will be available in a test environment for your review and final approval at least 1 week prior to your item being available for purchase (as long as the 30 day deadline is met).
Receipts will be generated upon the completion of each Marketplace transaction. These receipts will be sent via email to both the registrant and the event contact email addresses listed on the application.
Receipt of Funds
Incoming funds from credit card transactions will not appear in your university account in real time. Funds are received at the UM Bursar and are distributed every 10-15 days.
Reports generated for each item will be provided to the department’s main contact for the event at the end of each month during a registration period. A final report will be generated after the event has been disabled in the system (once the registration period ends).
Refund requests should be submitted via email to firstname.lastname@example.org Request must include product name, order ID number, original transaction date and amount.